Current Tenants

Fit Properties Office Hours - 8-4 Monday - Friday

MAINTENANCE REQUEST PROCEDURES

Any non-emergency maintenance requests should be entered as work orders in your Appfolio portal. This allows for a proper record of repairs needed. Non-emergency maintenance requests will be handled as soon as practical. There is no need to call or text for non-emergency maintenance requests.  

EMERGENCY MAINTENANCE DEFINED

If the maintenance issue is an emergency as defined below, please call our office number at (704) 670-0122 immediately.

• Fire. Call 911 First.
• Electrical or gas failure of any nature.
• Any water leak or sewage backup.
• No heat or air conditioning.
• Refrigerator not working.
• Range/Oven not working properly (weekends only).
• No hot or cold water.
• Toilet stopped up - if the unit has only one.
• Overflowing toilet where there may be property damage.
• Unsecured entry, malfunctioning exterior door hardware or window if on 1st floor.
• Smoke detector batteries will be changed up until 7 pm.
• Malfunctioning controlled access gate
• Any threatening situation that may result in the loss of life or personal property:
• Fire
• Flood
• Severe weather that causes damages to doors, locks or windows, etc.
• Police action
• Protecting a crime scene (repairing broken window, locks doors, etc.)